Please read all conditions below.
Exeonit reserves the right to refuse a return / refund / exchange request.
Please make your claims for "damaged items on delivery" or missing
items within 12 hours of receipt of merchandise. If you decide to return your
purchase, you can do so within 14 days after your purchase. The following
conditions apply:
- To
return an item please call our Customer Care Centre at +971 50 4648427
- All
returned items must be in new condition (AS SOLD CONDITION), in their
original box, and must include all packing material, blank warranty
cards, manuals, and all accessories.
- Goods
must be complete, unused, and in 'AS NEW' condition as received. If the
box has been opened we cannot return the item.
- Include
the invoice with the return. If the goods are defective, please specify
the defect, in a separate sheet of paper and attach it along with the
invoice. Please DO NOT write or mark anywhere on the product's factory
packing (carton) or product itself.
Goods must be returned to our Returns Department either by yourself, or sent by a courier.
- Delivery
charges for returning an item(s) are to be paid and are the
responsibility of the customer.
- Send
pre-authorised returns to the address mentioned in the contact us page.
- Refunds will be done only through the Original Mode of Payment
Cancelling an Order
Please notify us either by phone +971 50 4648427 or email sales@exeonit.com. If you could let us know the reason for cancellation, we will improve our service and perhaps do things a little better next time. If you decide to cancel the order, please do so as soon as possible. You can cancel the order within 12 hours. Refunds will be done only through the Original Mode of Payment.